Course Benefits:

Monitor and enhance employee performance
Understand what switches your team on
Follow best practice
Communicate effectively
Understand body language

Course Content:

Preparing a performance appraisal
Structuring an interview
Using and understanding body language
Verbal communication
Listening skills
Questioning technique
Dealing with performance issues
Setting objectives
Monitoring progress
Using performance appraisal documentation

This course can be delivered either on a one-to-one basis or in-house. For more information or to book: